Privacy Policy
Last updated: September 8, 2026
Needle Little Healing respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit this website, contact the clinic, book an appointment, or receive care.
Information We Collect
Depending on how you interact with Needle Little Healing, we may collect information such as:
- Your name, email address, phone number, and other contact information
- Information you provide through website forms, email, phone, or other communications
- Appointment and scheduling information
- Information necessary to provide acupuncture and Traditional Chinese Medicine services
- Health history, symptoms, treatment information, and clinical notes when you become a patient
- Billing, payment, and insurance information when applicable
- Basic technical information associated with your use of this website, such as browser type, device information, IP address, and website activity
Please avoid sending detailed or sensitive health information through general website contact forms or social media messages unless specifically requested.
How We Use Your Information
Personal information may be used to:
- Respond to questions or appointment requests
- Schedule, confirm, change, or manage appointments
- Provide acupuncture and Traditional Chinese Medicine services
- Maintain appropriate clinical and administrative records
- Process payments and, where applicable, insurance or direct-billing information
- Communicate information related to your care
- Operate, maintain, and improve this website
- Meet professional, legal, regulatory, insurance, and record-keeping requirements
We only collect and use personal information for purposes reasonably connected to providing our services and operating the clinic.
Health and Clinical Information
Information collected as part of your care may include sensitive personal health information.
Clinical information is collected for the purpose of assessing your health, planning and providing treatment, documenting your care, and meeting applicable professional and legal record-keeping requirements.
Needle Little Healing takes reasonable measures to keep patient records confidential and secure. Health information will not be disclosed to others without your consent except where disclosure is permitted or required by law.
Online Booking
Needle Little Healing may use a third-party booking or practice-management platform to schedule appointments and manage patient information.
When you use an external booking system, information you provide may also be processed according to that provider’s privacy practices and terms of service.
Online booking provider: JANEAPP, Noterro
Payments and Insurance
Payments may be processed using third-party payment providers. Needle Little Healing does not necessarily receive or store complete payment-card information when payments are processed through these services.
If insurance or direct billing is offered, information necessary to submit or process a claim may be shared with the applicable insurer, benefits administrator, or billing service with your authorization or as otherwise permitted by law.
Website Analytics and Cookies
This website may use cookies and similar technologies that help the website function, understand how visitors use the site, and improve the visitor experience.
Third-party services used by the website may also collect limited technical information according to their own privacy policies.
You can usually control or disable non-essential cookies through your browser settings. Disabling certain cookies may affect how some website features work.
Sharing Your Information
Needle Little Healing does not sell or rent your personal information.
Information may be shared with trusted service providers when reasonably necessary to operate the clinic or website, such as booking, website hosting, payment processing, accounting, email, or technology providers.
These providers receive only the information reasonably necessary to perform their services and handle information according to their own contractual and privacy obligations.
Information may also be disclosed where required or permitted by law.
Protecting Your Information
Reasonable administrative, technical, and physical safeguards are used to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.
However, no website, email service, electronic communication, or digital storage system can be guaranteed to be completely secure.
Retention of Information
Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable professional, legal, tax, insurance, or record-keeping obligations.
Clinical records may be subject to specific retention requirements and therefore may need to be kept for a prescribed period even after treatment has ended.
Your Privacy Rights
Depending on applicable law, you may have the right to request access to personal information held about you or ask that inaccurate information be corrected.
Some information, particularly clinical or financial records, may need to be retained even if you request that it be deleted.
To make a privacy-related request, please contact Needle Little Healing using the information below.
Third-Party Websites
This website may contain links to third-party websites or services. Needle Little Healing is not responsible for the privacy practices, security, or content of websites operated by other organizations.
Children’s Privacy
This website is intended for general informational and appointment-booking purposes and is not designed to knowingly collect personal information directly from children without appropriate involvement or consent from a parent or legal guardian where required.
Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes to the website, clinic services, technology, or applicable privacy requirements.
The most current version will be posted on this page with the date of the latest update.
Contact
Questions, concerns, or requests regarding privacy or personal information can be directed to:
Needle Little Healing
10 Marshalls Lane, Truro, NS, B2N 6N6
j-tjohnsonacu@outlook.com
If you believe your personal information has been handled improperly, you may also have the right to contact the appropriate provincial or federal privacy authority.